Service Sales Team Leader

The Opportunity

An excellent opportunity has arisen for a Service Sales Team Leader to work as part of the Commercial Controls Department, based in Leeds.

The Role

Responsibilities for this role include:

  • Report to the Service Manager
  • Lead up to 4 Direct Reports
  • Manage and maintain internal quotation information and logs.
  • Collate all enquiry information into quotation file including engineer report, mechanical & electrical drawings.
  • Liaise with internal spare part team, technical support, field engineer and production to establish required parts and materials.
  • Create detailed enquiries to 3rd party suppliers and scrutinise returned quotes to ensure value for money and accuracy.
  • Work with product development and engineering department to establish alternatives to obsolete parts.
  • Produce detailed costing sheet with itemised parts with quantities.
  • Use costing sheet to understand margin and adjust as necessary.
  • Generate well structured formal quotations to be sent to customers directly or through appropriate Service Coordinator.
  • Collaborate with other departments (controls, technical support, sales) to produce collective quotations.
  • Input quotations to department system (Joblogic), so all information is available if order is raised and job is created.
  • Record and report monthly quoted values along with predicted likelihood of order, gross profit and cost of sales.
  • Follow up on customer queries on quotations and more generally.
  • Be an advocate for customers, taking ownership of challenges and ensuring progress and, ultimately, resolution.
  • Contribute to continuous improvement.

Additional Tasks

  • Liaise with service delivery partners, suppliers and sub-contractors to deliver quotes.
  • Follow up to ensure all sub-contractor reports and quotations are received in a timely manner.
  • Develop and maintain positive client relationships through continual proactive engagement.
  • Identify opportunities for increasing profitability in service delivery.
  • To deputise for the other team members to deliver client requirements and to support your on-going development.

Future Tasks

  • Develop and Lead the Service Sales team to increase and develop growth within the department.
  • Bring together, with the Service Sales team, tenders and large quotations, bringing them together for presentation and approval by the Service Manager & Aftermarket Director.

Essential Experience

  • Strong leadership skills
  • Excellent verbal and written communication skills.
  • Technical knowledge in Chilled water systems and general refrigeration.
  • Commercial sensitivity.
  • Experience of Facilities Management, HVAC Service or other Critical Engineering sectors.
  • Experience of liaising with 3rd party suppliers and sub-contractors.
  • Experience of liaising with field engineering resource.
  • Managing client expectations in service delivery.

Essential Qualifications

  • 5 GCSEs/O levels (or equivalent) including grade C or above in English and Maths.

Desirable Experience

  • 2 A-levels or equivalent NVQ.

Package Descriptions

  • Competitive Salary
  • Office based at least 4 days per week, with the flexibility to work from home up to one day per week by prior agreement from the department Manager
  • 7% Employer Pension contribution (min 1% employee)
  • Life assurance
  • 25 days holiday + statutory days
  • Holiday Purchase scheme
  • Employee Assistance Programme
  • Airedale Rewards scheme – discounts on shopping/restaurants/cinema etc
  • Inhouse training school
  • Working for a UK based leading manufacturer
  • High quality of equipment and workwear

About Airedale

Formed in the UK in 1974, Airedale is a world leader in the delivery of innovative thermal management solutions in mission critical environments like data centres.

At our heart we’re a technology company, working with huge global colocation and hyperscale clients to design, build, install and optimise precision cooling systems that operate 24/7/365 in data centres all over the world. We are engineers, we are problem solvers and we are passionate about the role that air conditioning plays in an increasingly connected world. We’re also passionate about sustainability and we’re part of the Modine group, a global organization with fiscal 2022 revenues of $2.1 billion, who’s vision is to help engineer a cleaner, healthier world.

Prospective candidates must have proof that they have the right to work in the UK.

Contract Type Full time
Hours 39 per week, per week,
08.30 – 17.00 (16.00 Friday)
Closing Date 31 July 2024
Location Rawdon, Leeds

Interested? Apply by using this form below